General Description:

This position requires a high-energy customer service individual with a strong knowledge of Sarasota County,

with familiarity of South Sarasota County preferred. This position will inform visitors on Sarasota County’s

experiences while supporting the Visitor Experiences Coordinator with day-to-day operations, special projects,

and VSC volunteer guidance in the Visitor Experiences Coordinator absence. This is an at-will employment for a

non-exempt position.

Reporting, Workplace, and Working Relationship:

This position reports to the Visitor Experiences Coordinator. Your primary focus is to assist the Visitor

Experiences Coordinator by fulfilling daily and/or weekly projects, as assigned by the Visitor Experiences

Coordinator, and with or without the assistance of the VSC volunteers. Work will take place at the Venice Visitor

Center, located at 597 S Tamiami Trl, Venice, FL 34285. Requires you to maintain a professional relationship with

VSC staff, volunteers, Venice Area Chamber of Commerce staff and volunteers, and visitors.

Qualifications:

• Extensive knowledge of Sarasota County’s offerings and general area information.

• Must be able to operate a computer and printer.

• Enjoys and knows how to perform internet research, GPS mapping/directions, and data entry.

• Proficient in Outlook, Word, and Excel.

• Strong verbal and “people” skills.

• Ability to communicate well with the public, staff, and volunteers.

• Must be able to carry boxes that may weigh up to 25 lbs.

• Maintain a positive, professional, “can do” attitude.

Primary Duties and Responsibilities:

• Actively promote Sarasota County to visitors and provide excellent customer service.

• Assist visitors in person and virtually, answering questions and offering guidance on exploring the area

using research on the internet or using collateral available at the Visitor Center, keeping our partner

businesses top of mind for recommendations.

• Monitor and replenish brochure racks coordinating with Visitor Experiences Coordinator.

• Schedule volunteers for shifts at the Venice Visitor Center and manage volunteer calendar.

• Help accurately track daily visitor statistics.

• Support campaigns such as beach pass prize distribution.

• Participate in VSC customer service and training programs.

• In absence of Visitor Experiences Coordinator, notify Chamber if Visitor Center will be closed.

• Assist Visitor Experiences Coordinator with volunteer training and coaching.

• Collaborate with Venice Area Chamber of Commerce volunteer calendar and incoming material upon

Visitor Experiences Coordinator absence.

• Maintain a positive attitude towards your work, colleagues, and non-VSC personnel.

Emergency Preparedness & Response:

• This role works closely with the Community Relations & Partnership team to ensure procedures are

followed to secure Visitor Center and communicate in the interest of visitor safety.

Hours:

2-3 weekdays every week, variable schedule, 6-hours per day

About Visit Sarasota County (VSC)

Visit Sarasota County (VSC) is the official tourism marketing entity and primary provider of visitor information for

Sarasota County where tourism is the top industry. Through programs and partnerships, VSC makes Sarasota

County a better place by promoting our community on the world stage. These efforts bring together over 450

partners to keep visitors coming, local businesses open and residents employed all year. VSC is accredited by the

Destination Marketing Accreditation Program, a program of the Destination Management Association International

(DMAI). To learn more, visit www.visitsarasota.org

Team Values (as created by the VSC team in Spring 2024):

VSC models our values as a team, and in our service to our community partners and the guests that we

welcome to Sarasota County.

• Kindship – We lead with kindness – cultivating a community in which you feel welcomed, connected,

and included. Kindness first.

• Credibility – We earn trust through collaborative, quality acts of service and transparent, honest,

consistent communication. Sunshine promised, sunshine delivered.

• Respect – We honor your time and your perspective – fostering an inclusive and harmonious

environment for visitors and community members. Inside-out courtesy, outside-in charm!

• Fun – We intentionally choose joy – creating celebratory atmosphere for our partners, visitors, and

ourselves. We make it a good day on purpose.